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Privacy Policy – Entretien Quesnel

This Privacy Policy explains how Entretien Quesnel collects, uses, and protects your personal information in connection with its outdoor maintenance and excavation services, both residential and commercial.

By using our website or providing us with your information, you consent to the practices described below.

1. Information Collected

We collect only the information necessary to process requests and deliver our services, including:

First and last name
Mailing address
City
Postal code
Email address
Phone number
Property type (residential or commercial)
Description of the project or needs
Any information provided through our online forms
Photos voluntarily submitted by the client as part of a quote request or project

Online Payments — Financial Information

Entretien Quesnel does not collect or store any banking or credit card information.

Online payments are processed exclusively through a secure third-party platform: Follosoft.
Your payment information is encrypted, processed by Follosoft, and is never accessible to Entretien Quesnel.

Sensitive Information

We do not collect any sensitive information as defined by law (such as medical, biometric, or financial data).

Photos or information voluntarily submitted are used solely for project analysis or quote preparation.

Use of External Forms (Tally)

Entretien Quesnel uses an external form service, Tally (Tally.so), to collect certain information when you submit a request through our online forms.

The information collected may include, but is not limited to:

Name and contact details
Project address
Description of the requested work
Photos voluntarily attached by the client

Data submitted through Tally is securely hosted by this provider and is accessible only to authorized personnel at Entretien Quesnel.

This information is used exclusively to:

Analyze your request
Prepare a quote
Ensure proper follow-up

No personal information is sold, shared, or used for external commercial purposes.

2. Use of Information

Your information is used solely to:

Respond to your quote request
Communicate with you regarding your project
Plan and carry out the work
Manage your client file
Ensure administrative and operational follow-up

Your information is never sold, exchanged, or rented.

3. Communications

By submitting a quote request, you agree that Entretien Quesnel may communicate with you via:

Email
Phone

No abusive marketing communications are conducted.
You may request the removal of your personal information at any time.

4. Data Retention

We retain your information only for as long as necessary for:

Project management
Client relationship management
Compliance with legal and accounting obligations

Data is then securely deleted.

5. Data Protection

We implement reasonable measures to protect your information, including:

Restricted access to authorized personnel
Internal security measures
Secure hosting via Systeme.io and third-party services used (e.g., Tally, Follosoft)

Despite our efforts, no data transmission over the internet is completely secure. We nevertheless commit to acting diligently to protect the information entrusted to us.

6. Information Sharing

Your data is not shared:

Never for marketing purposes
Only when necessary to perform the service
When required by law or regulatory obligation

7. Cookies

Our website may use cookies in order to:

Improve user experience
Analyze website traffic

You may disable cookies at any time through your browser settings.

8. External Links

Our website may contain links to third-party services (e.g., Tally, Follosoft, Systeme.io).
Entretien Quesnel is not responsible for the privacy practices of these external websites.